ph969 Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by ph969 ("ph969," "we," "us," or "our") in connection with the operation of the ph969 online casino and sports betting platform at ph969.org. ph969 is the data controller for the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

By registering for a ph969 account, logging in to the platform, or using any ph969 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the ph969 platform.

This Policy should be read alongside the ph969 Terms & Conditions, which govern the overall use of our platform. In the event of a conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy prevails.

2. Data We Collect

ph969 collects the following categories of personal data from players and visitors:

Registration Data — Information you provide when creating a ph969 account, including your full name, date of birth, Philippine mobile number, email address, and username.

Identity Verification (KYC) Data — Documents and information submitted to satisfy PAGCOR-mandated Know Your Customer requirements, including government-issued photo ID (PhilSys National ID, driver's license, passport, or equivalent), proof of address, and selfie verification images where required.

Financial Data — Payment method details necessary to process deposits and withdrawals, including GCash mobile number, Maya account reference, or bank account details (BPI, BDO, Metrobank). ph969 does not store full card numbers or CVV codes.

Transaction Data — Records of all deposits, withdrawals, bonus claims, bets placed, games played, and associated timestamps and amounts on your ph969 account.

Device & Technical Data — IP address, device type, operating system, browser type and version, screen resolution, and session identifiers collected automatically when you access the ph969 platform.

Usage Data — Pages visited, games launched, time spent per session, search queries within the ph969 lobby, and feature interactions, used for platform improvement and fraud detection.

Communications Data — Records of your communications with ph969 support via live chat, email, or SMS, including the content of those communications.

Responsible Gaming Data — Self-imposed limits, self-exclusion elections, and related responsible gaming tool usage recorded on your account.

3. How We Use Your Data

ph969 uses your personal data for the following purposes:

• Account management — Creating, maintaining, and securing your ph969 account, including authentication and session management.
• Service delivery — Providing access to games, processing bets and payouts, and delivering all features of the ph969 platform.
• KYC and age verification — Verifying that you are 21 years of age or older and meet all PAGCOR eligibility requirements before allowing withdrawals.
• Payment processing — Facilitating deposits and withdrawals via GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, and 7-Eleven CLiQQ.
• Regulatory compliance — Meeting PAGCOR reporting obligations, anti-money laundering (AML) requirements under Republic Act No. 9160, and other applicable Philippine legal requirements.
• Fraud prevention and security — Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse, and unauthorized access.
• Customer support — Responding to your enquiries, resolving disputes, and providing account assistance.
• Responsible gaming — Administering self-imposed limits, self-exclusion requests, and monitoring for signs of problem gambling where required.
• Marketing — Sending promotional offers, bonus notifications, and platform updates via SMS or email, where you have opted in. You may opt out at any time by contacting support.
• Platform improvement — Analysing aggregated usage data to improve the ph969 game lobby, mobile experience, and payment flows.

4. Legal Basis for Processing

ph969 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act:

• Consent — Where you have given explicit consent, such as for marketing communications or optional data collection features.
• Contractual necessity — Processing necessary to fulfil our obligations under the ph969 Terms & Conditions, including account management, gameplay, and payment processing.
• Legal obligation — Processing required to comply with PAGCOR regulations, AML laws, tax reporting obligations, and other Philippine legal requirements.
• Legitimate interests — Processing for fraud detection, platform security, and responsible gaming monitoring, where these interests do not override your rights under the DPA.

5. Sharing Your Data

ph969 does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Payment providers — GCash (G-Xchange, Inc.), Maya (PayMaya Philippines, Inc.), BancNet, and other payment processors, solely for transaction processing.
• Game providers — Licensed game software providers (such as JILI Gaming) who supply game content to the ph969 platform, where data sharing is technically necessary for game delivery and fair play auditing.
• KYC and identity verification partners — Third-party identity verification services used to satisfy PAGCOR KYC requirements.
• PAGCOR and government authorities — Regulatory reports, AML disclosures, and other information required by Philippine law, including disclosures to the Anti-Money Laundering Council (AMLC) where mandated.
• IT and hosting service providers — Cloud hosting and infrastructure providers who process data on ph969's behalf under strict data processing agreements requiring compliance with the DPA.
• Professional advisers — Legal, audit, and compliance advisers where disclosure is necessary and subject to professional confidentiality obligations.

All third-party data sharing is governed by written agreements requiring data protection standards equivalent to those in this Policy. ph969 does not transfer personal data outside the Philippines except where required by applicable law or where adequate safeguards are in place.

6. Cookies & Tracking Technologies

ph969 uses cookies and similar tracking technologies on the ph969.org website to ensure platform functionality, analyse usage patterns, and improve the player experience. The following categories of cookies are used:

• Strictly necessary cookies — Required for core platform functions including login session management, game loading, and payment flows. These cannot be disabled without impairing platform functionality.
• Analytics cookies — Used to collect aggregated, anonymised data about how players navigate the ph969 lobby, which games are most popular, and how pages perform on Philippine mobile networks.
• Fraud prevention cookies — Technical identifiers used to detect and prevent fraudulent login attempts and account duplication.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the ph969 platform normally. ph969 does not use cookies for third-party advertising or cross-site tracking.

7. Data Retention

ph969 retains your personal data for as long as your account is active and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML law. KYC documents are retained for the period mandated by PAGCOR and AMLC requirements. Transaction records are retained for a minimum of five (5) years. Communications with ph969 support are retained for three (3) years from the date of the communication.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with ph969's data disposal procedures. Where an account is the subject of an ongoing regulatory investigation, data will be retained for the duration of that investigation regardless of the standard retention period.

8. Data Security

ph969 implements technical and organisational security measures appropriate to the risk of processing your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph969 servers.
• Encryption at rest for sensitive personal and financial data stored in ph969 databases.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Multi-factor authentication for all ph969 administrative system access.
• Regular penetration testing and vulnerability assessments of ph969 infrastructure.
• Incident response procedures compliant with the DPA's 72-hour data breach notification requirement to the National Privacy Commission (NPC).

Despite these measures, no internet-based system is completely immune to security threats. Players are responsible for maintaining the confidentiality of their own ph969 login credentials and for reporting any suspected unauthorised access to ph969 support immediately.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by ph969:

• Right to be informed — The right to know that ph969 is collecting your data and the purposes for which it is processed, as described in this Policy.
• Right of access — The right to request a copy of the personal data ph969 holds about you.
• Right to rectification — The right to request correction of inaccurate or incomplete personal data on your ph969 account.
• Right to erasure — The right to request deletion of your personal data, subject to ph969's retention obligations under PAGCOR and AML regulations.
• Right to object — The right to object to specific processing activities, including direct marketing, where ph969's processing is based on legitimate interests.
• Right to data portability — The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint — The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph969 has handled your data unlawfully.

To exercise any of these rights, contact the ph969 Data Protection Officer at the details provided in Section 12. ph969 will respond to all legitimate data subject requests within thirty (30) days.

10. Children's Privacy

The ph969 platform is strictly for individuals aged 21 years or older in accordance with PAGCOR casino-style gaming regulations. ph969 does not knowingly collect personal data from individuals under the age of 21. If ph969 becomes aware that personal data has been collected from a person under 21, that data will be immediately deleted, the associated account permanently closed, and any deposits returned in accordance with PAGCOR guidelines. Parents or guardians who believe a minor has registered on ph969 should contact ph969 support immediately.

11. Changes to This Policy

ph969 may update this Privacy Policy from time to time to reflect changes in our data processing practices, Philippine legal requirements, or PAGCOR regulations. Where changes are material, ph969 will notify registered players via the email address or mobile number on their account at least fourteen (14) days before the changes take effect. The "Last updated" date at the top of this Policy will be revised upon each update. Continued use of the ph969 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

12. Contact & Data Protection Officer

For all data privacy enquiries, requests to exercise your rights under the DPA, or questions about this Policy, please contact the ph969 Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the ph969.org website
• Response time: Within 30 days for formal data subject requests; within 48 hours for general privacy enquiries

You also have the right to lodge a complaint with the Philippine National Privacy Commission (NPC), the government body responsible for enforcing the Data Privacy Act, if you are not satisfied with how ph969 has handled your personal data.